Terms of Service

Effective Date: November 2025

Welcome to Navigators Nursery. By purchasing from our nursery or using our website, you agree to these terms of service.

1. Products and Services

Navigators Nursery specializes in cold climate hardy plants suitable for the Ballarat region and surrounding areas. We offer:

Live plants (natives, exotics, perennials, shrubs, and trees)
Garden supplies (potting mixes, fertilizers, mulches)
Pots and garden accessories
Horticultural consultations and garden design advice

2. Plant Health and Care

All plants are inspected and guaranteed healthy at time of sale
We provide care instructions and growing advice for all plants
Plant survival after purchase depends on proper planting, care, and environmental conditions
Our qualified horticulturist is available to answer questions about plant selection and care

3. Pricing and Payment

All prices are in Australian Dollars (AUD) and include GST where applicable
Prices are subject to change without notice
Payment is required at time of purchase
We accept cash, credit cards, and electronic payments

4. Delivery and Collection

Local delivery is available in the Ballarat area (fees apply)
Delivery times are estimates and may vary due to weather or other factors
Plants must be collected or delivered within a reasonable timeframe to ensure plant health
Customers are responsible for ensuring someone is available to receive deliveries

5. Consultations

On-site consultations are available by appointment
Consultation fees apply and are payable at time of service
Please provide 24 hours notice for cancellations or rescheduling

6. Limitation of Liability

Navigators Nursery is not liable for:

Plant failure due to improper planting, care, or environmental conditions
Damage caused by pests, diseases, or weather after plants leave our care
Consequential damages arising from plant failure

7. Privacy

We respect your privacy and handle personal information in accordance with Australian Privacy Principles. We collect information necessary to process orders and provide services.

8. Contact Information

For questions about these terms, please contact us:

Business Name: Navigators Nursery
Email: navigatorsnursery@gmail.com
Phone: 0421 935 017
Address: 410 Navigators Road, Navigators VIC 3352

These terms are governed by the laws of Victoria, Australia.