Refund and Returns Policy

Effective Date: 1st March 2026

At Navigators Nursery, we are passionate about providing quality plants and garden products. We strongly encourage you to carefully review and consider the suitability and purpose of our products before making a purchase to confirm whether they are suitable for your requirements and fit for your desired purpose. Please don't hesitate to reach out before buying — we're always happy to help you choose the right plant or product. Nothing in this policy limits your rights under the Australian Consumer Law.

General Policy - All nursery and online sales are final. We do not accept returns or give refunds. In exceptional circumstances we may, at our sole discretion, offer a store credit.

Living Plants

We take great care in selecting and maintaining healthy plants, and we want every plant to thrive in its new home. Due to the living nature of our products, we have the following policy:

• Inspection at Purchase: We encourage all customers to inspect plants before purchase or delivery. Our qualified horticulturist is available to answer questions about plant health and care.
• Plant Guarantee: Plants are guaranteed to be healthy and true to variety at the time of sale or delivery. Once plants leave our nursery, we cannot guarantee their survival as this depends on planting conditions, care, and environmental factors beyond our control.
• Damaged Plants: If you receive a damaged plant, please contact us within 48 hours of purchase or delivery at navigatorsnursery@gmail.com or 0421 935 017. We will do our best to arrange a replacement or store credit at our discretion.

Pots, Garden Supplies, and Accessories

• Damaged or Faulty Items: If you receive a damaged or faulty non-living item, please contact us within 48 hours of purchase or delivery with proof of purchase. We will assess the item and may offer a store credit at our discretion

Consultations and Services

On-site consultations and design services are non-refundable once provided. If you need to reschedule, please provide at least 24 hours notice.

Delivery

We offer local delivery in the Ballarat area. Delivery fees apply. All sales are for in-store pickup or local delivery only - we do not ship plants.

Contact Us

For any questions about our refund policy or to arrange a return, please contact us:

• Email: navigatorsnursery@gmail.com
• Phone: 0421 935 017
• Address: 410 Navigators Road, Navigators VIC 3352
• Hours: Wednesday to Sunday, 10 AM – 5 PM (Closed during winter months)